Return & Refund Policy

We are committed to your satisfaction. This Return Policy outlines the conditions under which you can return unwanted or faulty items purchased on our website (

1. Return Eligibility

You can return items within 3 days of receiving your order for a full refund or exchange (subject to availability). Australian Consumer Law (ACL) entitles you to additional rights, so you may be eligible to return an item even if it falls outside this window in certain circumstances (e.g., faulty or significantly different from description).

Here are the conditions for eligible returns:

  • Items must be returned in their original, unopened, and unused condition.
  • All tags and labels must be attached.
  • You must have proof of purchase (e.g., order confirmation email).

2. Exceptions

Some items may not be eligible for return or exchange, such as:

  • Downloadable products (e.g., ebooks, software)
  • Personalized items
  • Perishable goods

We will clearly identify any exceptions on the product page.

3. Return Process

To initiate a return, please contact us at [email protected] within the return window. We will provide you with instructions on how to return the item(s).

4. Return Shipping Costs

  • Change of Mind: You will be responsible for the return shipping costs if you are returning an item because you changed your mind.
  • Faulty or Incorrect Items: We will cover the return shipping costs if the item is faulty or incorrectly described.

5. Refunds and Exchanges

  • Refunds: Once we receive your returned item and verify that it meets the return criteria, we will issue a full refund to the original payment method within [Number] business days.
  • Exchanges: If you wish to exchange an item for a different size or color (subject to availability), we will process the exchange and ship the new item to you free of charge.

6. Contact Us

If you have any questions about our Return Policy, please don’t hesitate to contact us.

We want to ensure a positive shopping experience. By following this Return Policy, we can efficiently handle returns and keep our customers satisfied.

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